Frequently Asked Questions

Everything you need to know about buying better, smarter, and more sustainably.

What does 'Reboxed® Quality' mean?

Every device undergoes a 70-point diagnostic check by our certified engineers to ensure 100% functionality. We categorize our electronics into specific tiers—from 'Premium' to 'Fair'—so you know exactly what to expect regarding cosmetic condition.

Do Reboxed® products come with a warranty?

Yes, all our devices include a comprehensive 12-month warranty as standard. This covers any technical defects or software issues that may arise, giving you the same peace of mind as buying brand new.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it to us in its original condition for a full refund or exchange, no questions asked.

How long does shipping take?

We offer free next-day delivery on all orders placed before 2 PM Monday through Friday. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery in real-time.

Are the batteries in your devices tested?

Absolutely. We guarantee that every smartphone and tablet we sell has a minimum battery health of 80% or higher. If a battery doesn't meet our strict performance standards during testing, it is replaced with a new one.

Does my device come with original accessories?

To reduce electronic waste, we ship our devices in our signature eco-friendly Reboxed® packaging. Each device includes a high-quality MFi-certified charging cable, though wall adapters and headphones are sold separately.